# Guideline 1.5: support URL doesn’t work > Rejected under Guideline 1.5 Developer Information because the Support URL is broken or has no contact details? What the page needs. **Guideline 1.5 — Developer Information: the support URL doesn’t work.** The Support URL in App Store Connect is broken, a placeholder, or a page with no way to contact you. - App Store · Guideline 1.5. Developer Information: the support URL doesn’t work. - Interactive page: https://capwr.app/free-tools/app-store-rejection-explainer/guideline-1-5-support-url - Rejection explainer: https://capwr.app/free-tools/app-store-rejection-explainer - Last updated: 2026-10-14 ## What this rejection means The Support URL in App Store Connect is broken, a placeholder, or a page with no way to contact you. ## Why reviewers send it People must be able to reach the developer. The Support URL in App Store Connect has to open a page with a way to contact you; a homepage without contact details, a placeholder or a dead link fails. ## The message App Review sends ``` Guideline 1.5 - Safety - Developer Information The Support URL provided in App Store Connect does not direct to a website with information users can use to ask questions and request support. ``` The exact wording changes from one review to the next; the guideline number is what to look for. ## How to fix it 1. Point the Support URL at a page with a contact email or form. A /support page in your web app is enough. 2. Check it opens on a phone without signing in. 3. Update it in App Store Connect and resubmit. No new build needed. ## Fix it with Lovable, Bolt or Cursor If the app was built with an AI builder, paste this into it, then check the result on a phone: ``` Add a public /support page with a contact email and a short FAQ, reachable without signing in. ``` ## What to reply in App Store Connect Replace the [brackets] with what you actually changed: ``` Guideline 1.5 — The Support URL now points to [URL], which has a contact form and our support email. ``` ## Got a different message? Paste the whole rejection into the [rejection explainer](https://capwr.app/free-tools/app-store-rejection-explainer). It recognises this one and 26 others, in your browser — nothing is uploaded. ## Other App Store rejections - [App Store Guideline 4.3 Spam rejection](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-4-3-spam) - [Guideline 4.2 Minimum Functionality rejection](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-4-2-minimum-functionality) - [Guideline 2.1 App Completeness rejection](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-2-1-app-completeness) - [Guideline 2.1 Information Needed: demo account](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-2-1-information-needed-demo-account) - [Guideline 4.0 Design rejection: sign-in in Safari](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-4-0-design) - [Guideline 2.3.3 Accurate Metadata: screenshots](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-2-3-3-screenshots) - [Guideline 2.3.10: Android mentioned in the app](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-2-3-10-other-platforms) - [Guideline 2.3.8: app icon or name doesn’t match](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-2-3-8-app-icon) - [Guideline 4.8 Login Services: Sign in with Apple](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-4-8-sign-in-with-apple) - [Guideline 5.1.1(v): account deletion required](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-5-1-1-v-account-deletion) - [Guideline 5.1.1: permission purpose string](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-5-1-1-purpose-string) - [Guideline 5.1.1: sign-up required to use the app](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-5-1-1-sign-up-required) - [Guideline 5.1.1(i): privacy policy link missing](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-5-1-1-i-privacy-policy) - [Guideline 5.1.2: App Tracking Transparency](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-5-1-2-app-tracking-transparency) - [Guideline 3.1.1: digital goods without In-App Purchase](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-3-1-1-in-app-purchase) - [Guideline 3.1.2: subscription information missing](https://capwr.app/free-tools/app-store-rejection-explainer/guideline-3-1-2-subscriptions) ## Fixed it? Send the build back to App Review CapWrapp builds the fixed commit on GitHub’s Mac machines, uploads it to TestFlight, and sends the build you pick to App Review from one page — no Xcode. [Get started free](https://capwr.app/login). ## About CapWrapp CapWrapp turns a web app on GitHub — built with Lovable, Bolt, Base44, Cursor or by hand — into iPhone and Android apps. It adds Capacitor if the repo needs it, signs the builds, and ships them to TestFlight and Google Play from GitHub Actions, with no Mac or Xcode on your side. [Get started free](https://capwr.app/login) · [Lovable to App Store guide](https://capwr.app/guides/lovable-to-app-store)